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Customer Support Representative

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Your role at AmpifyMe

We are looking for talented Customer Support professionals to help with our goal.

We are in a need for a manager who obsesses about providing the ultimate customer experience.

You Will

  • Develop an in-depth m-commerce knowledge
  • Build sustainable relationships of trust through open and interactive communication
  • Resolve product or service problems by clarifying the customer's complaint
  • Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
  • Follow communication procedures, guidelines, and policies
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Assist with placement of orders, refunds, or exchanges
  • Drive thoughtful and effective communication with AmpifyMe development team.

You Are

  • Preferable customer support experience
  • Excellent in communication and presentation skills
  • Able to multi-task, prioritize and manage time effectively
  • Passionate about problem-solving
  • Self-motivated, eager to learn and thrive in a collaborative environment
  • Capable of adapting quickly to changing priorities
  • Customer orientated and able to adapt/respond to different types of characters
  • Experience with or able to quickly pick-up different e-commerce platforms
  • High school diploma or equivalent; college degree preferred

Our values

Being part of the team

You'll do the most interesting work of your career with people who are just as ambitious and talented as you are. Remember, we can achieve more as a team than as individuals. We would be happy to hear how your skills would benefit our company.

Learning together

Welcome the opportunity to learn from everyone in AmpifyMe, and make sure we share what we know in order to help others learn. Enjoy the journey as you are for sure becoming a complete e-commerce expert.

Understanding the merchants

We are inspired by the future of shopping. We work to make mobile shopping effortless. Being in close touch with leading e-commerce platforms and apps, including Shopify and Shopify Plus, offers a perfect starting point.

Open-mindedness

Cultural diversity is important because our workplace, consist of various gender, age, citizenship, color, etc. We can learn from one another, but first, we must understand each other in order to facilitate successful cooperation and team-work.

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